Terms of Service
Last updated: June 1st, 2026
1. Agreement to These Terms
These Terms of Service ("Terms") govern your access to and use of the services offered by Transforma Health Solutions, a sole proprietorship (Einzelfirma / Selbständigerwerbend) registered and operating under Swiss law, based in Zurich, Switzerland ("Transforma," "we," "us," or "our"). By booking a session, purchasing a program, accessing our content, or otherwise engaging our services, you ("Client," "you") agree to be bound by these Terms.
2. Provider Information
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Business name: Transforma Health Solutions
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Legal form: Sole proprietorship (Einzelfirma / Selbständig) under Swiss law
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Registered address: Lavaterstr.53, 8002 Zürich, Switzerland
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Owner/Practitioner: Tiffany D. Rankin
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Contact: info@transformahealth.com|
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UID/Company registration number :
3. Nature of Services
Transforma Health offers two distinct categories of service, described below. Which category applies to you depends on your location at the time of engagement, as set out in Section 20.
(a) Clinical Services. Licensed naturopathic and psychosomatic therapy treatment delivered in person in Zurich, or by telehealth to clients who are physically located in Switzerland or otherwise Swiss residents at the time of the session. [Practitioner Name] is a certified Naturopathic and Psychosomatic Therapist under Swiss law and practices within that licensed scope. Naturopathic and Psycho-somatic therapy are recognized complementary therapy disciplines in Switzerland, distinct from conventional (allopathic) medicine practiced by a licensed physician (Arzt/Ärztin). Receiving Clinical Services does not replace the role of your general practitioner or medical specialist.
(b) International Coaching Services. Health education, wellness coaching, lifestyle guidance, and functional health consulting offered to clients located outside Switzerland, delivered by telehealth/video call or through digital content, protocols, and programs. International Coaching Services are educational and supportive in nature. They are not naturopathic or psychosomatic therapy, do not constitute the practice of a licensed health profession in any jurisdiction, and no therapist-client relationship is created by receiving them.
Together, Clinical Services and International Coaching Services are referred to as the "Services." References elsewhere in these Terms to "treatment," "therapy," or clinical modalities refer to Clinical Services only.
4. Scope of Practice & Relationship to Conventional Medicine
This section applies to Clinical Services.
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Naturopathic and psycho-somatic therapy do not replace diagnosis, prescription, surgery, or emergency care provided by a licensed physician or hospital.
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Transforma Health does not diagnose or treat conditions that fall outside the recognized scope of naturopathic/psychosomatic therapy in Switzerland, and will refer you to a physician or specialist where appropriate.
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You are encouraged to maintain an ongoing relationship with a general practitioner (Allgemeinpraktiker) or relevant specialist, and to keep them informed of any further treatment, naturopathic, herbal protocols, or lifestyle changes undertaken with Transforma Health, particularly if you are pregnant, nursing, managing a chronic condition, or taking prescription medication.
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If you are experiencing a medical emergency, call your local emergency number immediately (e.g., 144 in Switzerland, 911 in the US, 112 in the EU) or go to the nearest emergency room. Do not rely on Transforma Health for emergency care.
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You remain the primary decision-maker for your own health at all times.
5. Professional Registration & Liability Insurance
This section applies to Clinical Services.
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Practitioner: Tiffany Rankin, certified Naturopathic and Psychosomatic Therapist (Naturheilpraktikerin TEN / Psychosomatische Therapeutin), Switzerland.
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Professional register: [EMR / ASCA / NVS]
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Professional liability insurance (Berufshaftpflichtversicherung).
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Insurance reimbursement through Swiss supplementary insurance (Zusatzversicherung) may be available to Swiss-resident clients where the practitioner's registration is recognized by the client's insurer. Eligibility, coverage, and reimbursement amounts are determined solely by the client's own insurance provider, and it is the client's responsibility to confirm coverage before booking.
6. Informed Consent to Treatment
This section applies to Clinical Services. By booking a clinical session, you consent to receive naturopathic and/or psychosomatic therapy, which may include herbal and nutritional protocols, Functional therapy, somatic and psychosomatic modalities, and related techniques as clinically appropriate. You acknowledge that:
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As with any therapeutic modality, individual responses vary, and no specific outcome is guaranteed;
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You are responsible for disclosing your full medical history, current medications, allergies, and any pre-existing conditions, so that recommendations can be screened for known interactions and contraindications;
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Herbal, nutritional, and supplement recommendations are offered as options for your consideration and, where appropriate, in consultation with your physician, rather than as fixed prescriptions;
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You may ask questions about any recommended treatment at any time, and may decline or discontinue any part of the treatment plan without affecting your access to future Services.
7. Eligibility & Client Responsibilities
By using the Services, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and legally able to enter into these Terms. You agree to:
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Provide accurate, complete, and current information about your health history and circumstances;
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Disclose relevant medical conditions, medications, allergies, and treatments;
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Inform your other healthcare providers of any protocols, supplements, or lifestyle changes recommended through the Services;
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Use your own judgment and, where appropriate, seek independent professional advice before acting on guidance received; and
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Notify us promptly of any adverse reaction or concern arising from the Services.
8. Scheduling, Cancellations & No-Shows
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Appointments are booked via our Website : transformahealth.com in our Booking Section and via WhatsApp, Email or Telephone Call.
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Cancellations or reschedules require at least 24 hours' notice. Cancellations within this window, or missed appointments, may be charged at 50% of the session fee or forfeit a prepaid session.
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Repeated late cancellations or no-shows may result in a requirement to prepay for future sessions.
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We reserve the right to reschedule or cancel appointments due to illness, emergency, or unforeseen circumstances, in which case you will be offered a rescheduled session or refund for that appointment.
9. Fees & Payment
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Current fees for consultations, programs, and digital products are published on our website or provided directly at the time of booking. Where a personalized protocol requires additional work — including in-depth review of lab results, prior test results, or previous health documentation; this time is billed separately at our listed hourly rate.
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Fees are due at the time of booking or as otherwise agreed in writing, and are payable via [Stripe / bank transfer, TWINT, QR code or SumUp payments.
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All fees are quoted in Swiss francs (CHF) unless otherwise stated. International clients are responsible for any currency conversion fees, bank charges, or taxes imposed by their own jurisdiction.
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Transforma is [not currently registered for / registered for] Swiss VAT (MWST).
10. Refund Policy
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Individual consultations: [refund policy — e.g., non-refundable once the session has taken place; refundable if cancelled with required notice].
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Programs and packages: [refund/proration policy for multi-session packages].
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Digital products, guides, and pre-recorded courses: due to their nature, these are non-refundable once accessed or downloaded, except as required by applicable consumer protection law.
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Nothing in this section limits any statutory right you may have under the law of your country of residence.
11. Confidentiality & Data Protection
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We take your privacy seriously. Personal and health-related information you share is kept confidential and used only to provide and improve the Services, except where disclosure is required by law or necessary to prevent serious harm to you or others.
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Data is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable to clients located in the EU/EEA, the General Data Protection Regulation (GDPR).
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As a Swiss-registered therapy practice, Transforma Health also observes a professional duty of confidentiality regarding clinical information shared during treatment, consistent with the code of ethics of [EMR / ASCA / NVS or applicable professional association].
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Session notes, intake forms, and protocols are stored securely and retained only as long as necessary for care continuity and legal record-keeping requirements.
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You may request access to, correction of, or deletion of your personal data by contacting us at [email address], subject to applicable legal retention obligations.
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Full details are set out in our separate Privacy Policy, available at [website link].
12. Testimonials & Use of Content
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With your explicit, separate consent, testimonials, case summaries, or feedback you provide may be used for marketing purposes, including on our website, Substack, and social media, and may be translated or lightly edited for clarity while preserving their meaning.
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Identifying health details are anonymized or generalized unless you specifically consent to their use.
13. Intellectual Property
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All content provided through the Services — including protocols, guides, worksheets, videos, blog and Substack content, and program materials — is the intellectual property of Transforma Health Solutions and is provided for your personal, non-commercial use only. You may not reproduce, resell, distribute, or publicly share this content without our prior written consent.
14. Assumption of Risk
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You acknowledge that wellness, lifestyle, and functional health guidance carries inherent risk, and that individual results vary. You voluntarily assume all risk associated with participating in the Services, including any physical, emotional, or financial outcomes resulting from lifestyle, dietary, or supplement changes undertaken at your own discretion.
15. Limitation of Liability
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To the maximum extent permitted under Swiss law, Transforma Health Solutions, its owner, and any associated practitioners shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Services. Our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid for the specific service giving rise to the claim.
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Nothing in these Terms excludes or limits liability for death or personal injury caused by gross negligence or willful misconduct, or any other liability that cannot be excluded under mandatory Swiss law.
16. Indemnification
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You agree to indemnify and hold harmless Transforma Health Solutions and its owner from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or failure to disclose relevant health information.
17. Termination
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Either party may terminate the service relationship at any time, subject to any minimum notice or cancellation terms attached to a specific program or package. We reserve the right to decline or discontinue services to any client, at our discretion, including where continuing the relationship would be inappropriate, unsafe, or outside our scope of practice — in which case we will, where appropriate, provide a referral to a suitable licensed provider.
18. Force Majeure
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Transforma Health is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including illness, natural disaster, government action, or technical failure of third-party platforms used to deliver the Services.
19. Governing Law & Jurisdiction
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Transforma Health is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including illness, natural disaster, government action, or technical failure of third-party platforms used to deliver the Services.
20. International Clients
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Clients located outside Switzerland at the time of a session receive International Coaching Services only, as defined in Section 3(b). Clinical Services (naturopathic and psychosomatic therapy treatment) are provided exclusively to clients physically located in Switzerland or otherwise Swiss residents at the time of the session.
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Tiffany Rankin’s certification as a Naturopathic and Psychosomatic Therapist is granted and recognized under Swiss law only, and is not held or represented as a license to practice therapy, naturopathy, psychosomatic medicine, or any regulated health profession in any other country.
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International Coaching Services are educational and supportive in nature. They do not involve diagnosis, prescription, or the clinical treatment modalities described in Section 5, and do not create a therapist-client relationship.
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Transforma Health does not offer Clinical Services, and does not accept clients located in, the following jurisdictions: [list of excluded jurisdictions, e.g., California, New York — to be finalized with counsel and/or insurer]. This list may be updated at Transforma Health's discretion as regulatory circumstances change.
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Before your first international session, you will be asked to confirm your location and to acknowledge, separately from these Terms, that you are receiving International Coaching Services rather than licensed therapy, and that you have verified it is lawful for you to receive these Services in your jurisdiction.
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If you are uncertain whether you are located in an excluded jurisdiction, or whether receiving these Services is lawful where you live, contact us before booking at info@transformahealth.com.
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Insurance reimbursement referenced in Section 5 applies only to Swiss-resident clients receiving Clinical Services with eligible Swiss supplementary insurance; international clients should not assume any reimbursement is available to them.
21. Changes to These Terms
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We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The current version will always be available at [website link], with the effective date noted at the top. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
22. Severability
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If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
23. Contact
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Questions about these Terms can be directed to:
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Transforma Health
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Lavaterstr. 53, 8002 Zürich, Switzerland
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info@transformahealth.com
Website: http://www.transformahealth.com
21. Termination
We reserve the right to suspend or terminate access to services at any time where:
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These Terms are violated.
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Conduct is abusive, unlawful, threatening, or disruptive.
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Continued provision of services is no longer feasible.
Any outstanding payment obligations remain enforceable following termination.
22. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.
23. Jurisdiction
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Zurich, Switzerland, unless mandatory law requires otherwise.
24. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
25. Entire Agreement
These Terms constitute the entire agreement between you and Transforma Health Solutions regarding the use of our services and supersede any prior agreements, understandings, or communications relating to the subject matter herein.
26. Contact Information
Transforma Health Solutions
Zurich, Switzerland
Email: info@transformahealth.com
Website: http://www.transformahealth.com
